SHIPPING
Where do you ship to?
We currently ship to the following states in the US:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Do you ship to P.O. Boxes?
Yes, we do ship to U.S. P.O. Boxes.
What happens if the shipping carrier is unable to deliver my package?
If the shipping carrier is unable to deliver your order, your package will be marked as "Returned to Sender". We recommend reaching out to the shipping carrier directly to reschedule a delivery date, or our Customer Service Team at sales@fiestabomb.com for assistance.
How long will it take to receive my order?
Due to a high volume of orders, shipping may take longer than usual. If you have questions regarding the status of your order, please reach out to us at sales@fiestabomb.com with your name and order confirmation number, and our Customer Service team will be happy to help.
What should I do if my order was marked delivered, but I haven't received it?
Please allow 5 business days for your package to be delivered. At times, shipping carriers mark a package as delivered but will not deliver it until a later time. If your package has not arrived after the 5th business day, please reach out to us at sales@fiestabomb.com and our Customer Service Team will assist you!
The tracking information for my order isn’t updating. What should I do?
Once packages leave our warehouse, we ask that you please contact the shipping carrier for updates regarding shipping and delivery. Tracking numbers may take additional time to update and load in the system before movement is displayed. If you have further questions, please reach out to our Customer Service Team at sales@fiestabomb.com.
My order arrived damaged. What should I do?
We are so sorry you received a damaged shipment! Please send us an email at sales@fiestabomb.com with images of the damaged product and we'll be happy to help.
My order is being shipped to the wrong address, what can I do?
Once an order has processed for shipment, we can no longer update the shipping address. We recommend reaching out to the respective carrier to redirect your package or have it held at a location near you:
USPS Package Intercept
When will my order ship?
When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online.
Please allow at least 5-7 business days for the package to be delivered.
Orders placed on Saturdays and Sundays and around holidays may take additional processing time due to increased order volume and shipping carrier delays/schedules. Rest assured, our team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience!
Please reach out to our Customer Service Team at sales@fiestabomb.com for additional questions regarding the status of your order.
Reach out if you have more questions via email sales@fiestabomb.com